Last Updated: May 2026

Welcome to AL GHANI Medical & Surgical. These Terms & Conditions govern all use of www.alghani.pk, including browsing, purchasing, and any other interaction with our website or team.

By using this website or placing an order, you agree to the terms outlined below. If you do not agree, please discontinue use of the website.

Business Information

AL GHANI Medical & Surgical is a registered business operating from Lahore, Pakistan. We supply medical, surgical, and hospital equipment to hospitals, clinics, healthcare providers, distributors, NGOs, and individual customers across Pakistan.

AL GHANI Medical & Surgical Plaza No. 60A, Block A DHA Phase 8 Commercial Area Lahore, Punjab, Pakistan Postal Code: 54940

📞 Phone / WhatsApp: +92 321 6557789 📧 Email: info@alghani.pk 📧 Sales: sales@alghani.pk

NTN: 7314402-3 LCCI Member No.: 99933-A

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (PKT)

Product Information

We aim to ensure all product details, descriptions, specifications, and pricing listed on www.alghani.pk are accurate and up to date.

Please note:

  • Product appearance may slightly vary due to manufacturing tolerances or display settings
  • Some products require processing or preparation time before dispatch
  • Product availability is subject to current stock levels
  • Imported or specialized items may have extended lead times, which will be communicated at order confirmation
  • We may update or discontinue products without prior notice

If any product detail is unclear, contact us before placing your order.

Pricing & Tax

All prices on www.alghani.pk are listed in Pakistani Rupees (PKR).

  • Listed prices generally do not include sales tax unless explicitly stated
  • Tax-inclusive invoices with NTN (7314402-3) are available on request
  • Prices are subject to change based on market conditions or stock availability
  • Any pricing error identified after order placement will be communicated immediately and the customer will have the option to confirm or cancel the order

Payment Methods

We accept the following payment methods:

  • Bank Transfer (preferred — details on our Payment Account Details page)
  • Cheque (for institutional/B2B orders)
  • Cash on Delivery (COD) — available in selected cities for orders under PKR 50,000
  • Online payment where available at checkout

Customers are responsible for providing accurate payment details. Bank transfer payments must be confirmed by sharing a receipt with your order number via WhatsApp or email.

Order Processing

Orders are processed within 24–48 business hours of payment confirmation.

After placing an order, our team may contact you via WhatsApp, phone, or email to verify:

  • Product specifications and customization details
  • Delivery address and contact information
  • Payment confirmation
  • Stock availability

We reserve the right to cancel or decline orders in cases of:

  • Pricing errors on the website
  • Stock unavailability
  • Incomplete or inaccurate order information
  • Suspected fraudulent activity

In the event of cancellation by us, any payment received will be refunded in full within 7 business days.

Shipping & Delivery

Orders are dispatched within 24–48 business hours after order confirmation and payment.

Estimated delivery timelines within Pakistan:

  • Lahore: 1–2 business days
  • Major cities (Karachi, Islamabad, Rawalpindi, Faisalabad): 2–5 business days
  • Other areas: 4–8 business days

Custom or made-to-order items may require 7–14 business days before dispatch, depending on specifications and order quantity.

Shipping charges are communicated at checkout or during order confirmation. Delays caused by third-party courier or cargo services are outside our direct control. We will assist customers in following up with logistics providers where possible.

Returns & Refunds

Returns are accepted within 7 days of delivery, provided the item is unused and in its original packaging.

Full details including eligibility conditions, the return process, and refund timelines are outlined in our [Return & Refund Policy], which forms part of these Terms & Conditions. Customers are advised to review it before placing an order.

Warranty

Most products carry a manufacturer warranty of 6–12 months. The exact warranty period is stated on each product page. Warranty terms and exclusions are detailed in our Warranty Policy.

User Responsibilities

By using this website, you agree to:

  • Provide accurate and complete personal, delivery, and payment information
  • Use the website and services only for lawful purposes
  • Not attempt unauthorized access to website systems, accounts, or data
  • Keep your account credentials secure where applicable

Misuse of the website may result in restricted access or further action as appropriate.

Intellectual Property

All content on this website — including text, images, logos, product listings, and branding — is the property of AL GHANI Medical & Surgical unless otherwise stated. Unauthorized copying, reproduction, or distribution of any website content is prohibited.

Third-Party Services

Our website may reference or link to third-party providers including courier services and payment processors. We are not responsible for the policies, operations, or content of third-party services. Customers are encouraged to review third-party terms independently.

Limitation of Liability

AL GHANI Medical & Surgical shall not be liable for indirect or consequential damages arising from:

  • Use or inability to use the website
  • Delivery delays caused by third-party logistics services
  • Product misuse or improper installation after delivery
  • Temporary website downtime or technical issues

Customers are responsible for confirming product suitability for their specific requirements before purchase. For medical or clinical use, please consult relevant professionals.

Dispute Resolution

If you have a complaint or dispute regarding an order, please contact us first at info@alghani.pk or +92 321 6557789. We aim to resolve all complaints within 5 business days. If a resolution cannot be reached directly, disputes shall be subject to the jurisdiction of courts in Lahore, Pakistan, in accordance with applicable Pakistani law.

Policy Updates

We may update these Terms & Conditions periodically. The revised date at the top of this page will reflect any changes. Continued use of the website after updates constitutes acceptance of the revised terms.