🛒 Frequently Asked Questions (FAQ)

📥 Orders & Purchasing

• Q1. How can I place an order?
  Orders can be placed via our website, WhatsApp, or phone. Browse products, add to cart, and checkout, or message us directly.
• Q2. Do I need an account?
  No, but having one helps track orders and receive offers.
• Q3. Do you accept phone or WhatsApp orders?
  Yes! Call 0321-6557789 or WhatsApp 0321-6557789 for quick orders.
• Q4. Can I customize products?
  Yes. We offer custom hospital beds, trolleys, etc. Contact sales for details.
• Q5. Do you have a product catalog?
  Yes. You can request a digital or printed catalog via email or WhatsApp.

🚚 Shipping & Delivery

• Q6. Where do you deliver?
  Nationwide delivery across Pakistan.
• Q7. How long does shipping take?
  Standard: 3–7 days. Customized: 7–14+ days.
• Q8. How are large items shipped?
  Via cargo or our own delivery service in Lahore.
• Q9. Can I track my order?
  Yes. Tracking is sent via SMS or email after dispatch.
• Q10. Can I pick up my order?
  Yes, from our Lahore warehouse by appointment.

💳 Payments

• Q11. What payment methods are available?
  Bank transfer, cheque, COD (limited), and online payments.
• Q12. How do I confirm bank transfers?
  Share your receipt via WhatsApp or email with your order number.
• Q13. Is COD available?
  Yes, in limited cities and for orders under PKR 50,000.
• Q14. Do prices include tax?
  Usually not. Ask us for tax-inclusive invoices if needed.
• Q15. Can I get a quotation?
  Yes. Email or WhatsApp us your item list or requirements.

🏥 Product Information

• Q16. Are products brand new?
  Yes. Refurbished items are clearly marked if offered.
• Q17. Are products certified?
  Yes. Most items have ISO, CE, or FDA compliance.
• Q18. Can I get a demo?
  Yes, in Lahore or via video call for other areas.
• Q19. Do you sell refurbished equipment?
  Yes, with clear labeling. Usually for diagnostic machines.
• Q20. Do you support B2B orders?
  Yes. We offer bulk pricing and institutional support.

🛡️ Warranty & Returns

• Q21. Is warranty included?
  Yes, typically 6–12 months. See product page for details.
• Q22. What is not covered under warranty?
  Misuse, power surges, unauthorized repairs, or wear & tear.
• Q23. What if I receive a damaged item?
  Notify us within 48 hours with photos. We’ll replace or refund.
• Q24. Can I return a product?
  Yes, within 3 days if unused and in original packaging.
• Q25. How are refunds issued?
  Via bank transfer within 7–14 business days after inspection.

🧾 Invoicing & Legal

• Q26. Do you provide official invoices?
  Yes. Tax invoices with NTN/STRN are available on request.
• Q27. Are you a registered business?
  Yes. AL GHANI Medical & Surgical is fully tax registered in Pakistan.

🤝 B2B & Institutional Sales

• Q28. Do you supply to hospitals and NGOs?
  Yes, including government tenders and armed forces.
• Q29. Do you offer contract fulfillment?
  Yes, for long-term hospital projects and annual supply deals.
• Q30. Do you offer installation?
  Yes, for beds, monitors, OT tables, and other setups. Limited to major cities.

📞 Customer Support

• Q31. How can I contact support?
  Phone: 0321-6557789
  WhatsApp: 0321-6557789
  Email: info@alghani.pk
• Q32. What are your working hours?
  Monday to Saturday, 9:00 AM to 7:00 PM

Still need help? Contact our support team for assistance anytime.