Address
Plaza No. 60A, Block A DHA Phase 8 Lahore, Punjab, Pakistan
Work Hours
Monday to Saturday: 10AM - 6PM
Return & Refund Policy
Last Updated: May 2026
At AL GHANI Medical & Surgical, we aim to provide a reliable and transparent purchasing experience. This policy explains the conditions under which returns, exchanges, replacements, or refunds may be requested for products purchased through www.alghani.pk.
We encourage customers to review product details carefully and contact our team before placing an order if any clarification is needed.
Return Eligibility
Customers may request a return or replacement under the following circumstances:
- Incorrect item delivered
- Product received in damaged or defective condition
- Manufacturing defect or functional issue identified upon initial use
- Missing accessories or incomplete shipment
Returns are subject to the timeframes and conditions outlined below.
Return Request Timeframe
| Situation | Reporting Deadline |
|---|---|
| Damaged or incorrect item received | Within 48 hours of delivery |
| General return request (unused item) | Within 7 calendar days of delivery |
| Manufacturing defect identified during use | Within warranty period stated on product page |
Requests submitted outside these timeframes may not qualify for return evaluation unless related to a verified manufacturing or shipping issue covered under warranty.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Customized or made-to-order products manufactured to customer specifications
- Products that have been used, installed, altered, or damaged after delivery
- Clearance, refurbished, or “as-is” products (clearly labeled at time of sale)
- Medical consumables and disposables including masks, gloves, syringes, pads, batteries, and similar items
Returns may also be declined if the product is returned without original packaging, accessories, manuals, or invoice documentation.
How to Request a Return
To initiate a return, contact our support team with the following:
- Order number or invoice number
- Product name
- Clear photos or video showing the issue
- Brief description of the concern
Submit your request via:
📧 Email: info@alghani.pk 📧 Sales: sales@alghani.pk 💬 WhatsApp: +92 321 6557789
Our team will review your request and respond with further instructions within 2–3 business days.
Return Conditions
Approved returns must meet all of the following:
- Product must be unused and uninstalled
- Original packaging, accessories, manuals, and labels must be included
- Product must be securely packed to prevent transit damage during return shipping
Items returned in incomplete, damaged, modified, or used condition may not qualify for refund or replacement.
Return Shipping Responsibility
| Reason for Return | Who Covers Return Shipping |
|---|---|
| Incorrect item sent by us | AL GHANI Medical & Surgical |
| Item damaged in transit | AL GHANI Medical & Surgical |
| Verified manufacturing defect | AL GHANI Medical & Surgical |
| Customer preference or ordering mistake | Customer |
| Compatibility issue not disclosed before purchase | Customer |
Refund Process
Once a returned product is received and inspected, the customer will be informed of the refund decision within 2–3 business days.
If approved:
- Refunds are processed within 7–14 business days of approval
- Refunds are issued via bank transfer to the customer’s provided account
- COD payments are refunded via bank deposit after identity verification
- Customers may alternatively opt for store credit or product replacement
Please note: shipping charges, installation fees, and service charges are non-refundable unless the return is due to our error.
Exchange Policy
Product exchanges are subject to stock availability and condition review of the returned item. If the replacement product has a different price, the balance will be either charged to or refunded to the customer accordingly.
Order Cancellation
| Order Type | Cancellation Window |
|---|---|
| Standard in-stock items | Before dispatch — contact us within 24 hours of order placement |
| Customized or made-to-order items | Before production begins — cancellation may not be possible once processing starts |
| Imported or special-order items | Not eligible for cancellation after order confirmation |
To cancel an order, contact us immediately at +92 321 6557789 or info@alghani.pk with your order number.
Inspection Upon Delivery
Customers are strongly advised to inspect all products immediately upon delivery. For high-value or sensitive medical equipment, we recommend recording an unboxing video at the time of receipt. This significantly helps our team verify and process any transit-damage claims.
Contact Information
AL GHANI Medical & Surgical Plaza No. 60A, Block A DHA Phase 8 Commercial Area Lahore, Punjab, Pakistan — Postal Code: 54940
📞 Phone: +92 321 6557789 💬 WhatsApp: +92 321 6557789 📧 Email: info@alghani.pk 📧 Sales: sales@alghani.pk
NTN: 7314402-3 | LCCI Member No.: 99933-A
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (PKT)