Address
Plaza No. 60A, Block A DHA Phase 8 Lahore, Punjab, Pakistan
Work Hours
Monday to Saturday: 10AM - 6PM
Last Updated: May 2026
At AL GHANI Medical & Surgical, we aim to provide customers with clear and accurate warranty information for eligible medical, surgical, and hospital equipment supplied through www.alghani.pk.
This policy explains warranty coverage, claim procedures, exclusions, and resolution options for qualifying products.
Business Information
AL GHANI Medical & Surgical Plaza No. 60A, Block A DHA Phase 8 Commercial Area Lahore, Punjab, Pakistan — Postal Code: 54940
📞 Phone / WhatsApp: +92 321 6557789 📧 Email: info@alghani.pk 📧 Sales: sales@alghani.pk
NTN: 7314402-3 | LCCI Member No.: 99933-A
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (PKT)
Warranty Coverage
Selected products supplied by AL GHANI Medical & Surgical include a limited warranty covering:
- Manufacturing defects identified after delivery
- Functional faults occurring during normal and intended use
- Technical issues arising within the applicable warranty period
Warranty coverage does not extend to damage caused after delivery, misuse, or conditions listed under exclusions below.
Warranty details are stated on the product page, sales invoice, and order confirmation. Customers are encouraged to confirm warranty terms before purchasing high-value or specialized equipment.
Warranty Period by Product Category
| Product Category | Standard Warranty Period |
|---|---|
| Hospital Beds & Medical Furniture | 12 months from delivery date |
| Patient Monitoring Equipment | 6–12 months from delivery date |
| Electric & Motorized Equipment | 6 months from delivery date |
| Manual Surgical Instruments | 6 months from delivery date |
| Wheelchairs & Mobility Products | 6 months from delivery date |
| Diagnostic Devices | 6–12 months (as stated on product page) |
| OT Tables & Examination Couches | 12 months from delivery date |
| Stretchers & Trolleys | 6–12 months from delivery date |
| Consumables & Disposables | Not covered — no warranty |
| Refurbished Equipment | 3 months from delivery date (clearly stated at sale) |
Where a product carries a manufacturer warranty different from the above, the manufacturer’s stated terms apply. The applicable warranty period is always confirmed on the product page and invoice.
What Is Not Covered
The following situations are excluded from warranty coverage:
- Physical damage caused after delivery
- Damage resulting from misuse, mishandling, or improper installation
- Water, liquid, fire, or environmental damage
- Electrical damage caused by voltage fluctuations or power surges
- Unauthorized repairs, modifications, or tampering by the customer or third party
- Damage caused during customer-arranged transportation or relocation
- Normal wear and tear from regular usage
- Consumable and disposable items including gloves, syringes, pads, batteries, and masks
Warranty support will also not apply if:
- Product serial numbers or labels have been removed or altered
- Original invoice or proof of purchase cannot be provided
- The warranty period has expired at the time of the claim
How to Submit a Warranty Claim
To request warranty support, contact our team with the following:
- Order number or invoice number
- Product name and model
- Clear description of the issue
- Photos or video clearly showing the problem
- Your contact name and phone number
Submit your claim via:
📧 Email: info@alghani.pk 📧 Sales: sales@alghani.pk 💬 WhatsApp: +92 321 6557789
Our team will acknowledge your claim within 1–2 business days and provide further instructions within 3–5 business days depending on the nature of the issue.
Product Inspection
Depending on the product and issue reported, we may require one of the following:
- Photo or video assessment remotely via WhatsApp
- Customer to send the product to our Lahore facility for inspection
- Cargo pickup arranged by our team for large equipment
- On-site technical visit for eligible locations and product types
Inspection is required before warranty approval, repair, or replacement is confirmed. Customers will be informed of the inspection method required within the initial response.
Warranty Resolution Options
If a warranty claim is approved, we will offer one of the following resolutions depending on product availability and technical evaluation:
| Resolution | When Applied |
|---|---|
| Repair of defective component | Minor functional issue, parts available |
| Full product replacement | Major defect, repair not feasible |
| Component replacement only | Specific part failure identified |
| Technical servicing | Calibration or adjustment required |
| Store credit | Replacement not available, customer agrees |
Resolution type is determined after inspection. Customers will be informed of the proposed resolution before any action is taken.
Transportation & Service Costs
| Situation | Who Covers Transport Cost |
|---|---|
| Verified manufacturing defect | AL GHANI Medical & Surgical |
| Product sent for inspection (claim under review) | Customer |
| Claim approved — product return to customer | AL GHANI Medical & Surgical |
| Claim rejected — product returned to customer | Customer |
| On-site service visit (where available) | Confirmed at time of claim |
For large hospital furniture or equipment, cargo arrangements will be discussed and agreed upon before any shipment is made.
Limitation of Warranty
Warranty coverage is strictly limited to the repair, servicing, or replacement of the eligible product under the terms stated above.
AL GHANI Medical & Surgical is not liable for:
- Indirect losses or operational interruptions resulting from product downtime
- Installation or reinstallation expenses
- Damages resulting from improper use after delivery
- Loss of business or consequential damages of any kind
Complaints & Escalation
If you are not satisfied with the outcome of a warranty claim, please escalate your concern in writing to:
with the subject line: Warranty Complaint — [Your Order Number]
We will review escalated complaints within 5 business days and respond with a final resolution or explanation.