🛡️ Warranty Policy

Effective Date: 9 Sep 2025

At AL GHANI Medical & Surgical, we are committed to providing our customers with high-quality medical and surgical equipment. Our Warranty Policy ensures peace of mind with every purchase.

📦 Warranty Coverage

• Products purchased from alghani.pk may come with a manufacturer’s warranty, depending on the item.
• Warranty typically covers manufacturing defects and malfunctions under normal usage conditions.
• The warranty period varies by product and is mentioned on the product page or invoice.

⛔ Exclusions

• Physical damage, water damage, or misuse of the product.
• Unauthorized repairs or modifications.
• Consumable items like syringes, gloves, etc.
• Products without original packaging or valid proof of purchase.

🔄 Warranty Claim Process

1. Contact us via WhatsApp (0321-6557789) or email (info@alghani.pk) with your order details and a description of the issue.
2. Provide photos or videos of the product showing the defect.
3. If eligible, we will arrange return instructions or a technician evaluation.

🔧 Repair or Replacement

Depending on the issue and product condition, we will offer:

• Free repair (if covered).
• Replacement with the same or similar item.
• Store credit, if repair/replacement is not possible.

📅 Warranty Duration

The standard warranty duration is 3 to 12 months from the date of delivery, unless otherwise stated.

📢 Disclaimer

AL GHANI Medical & Surgical reserves the right to refuse a warranty claim if the item shows signs of misuse, damage, or if the warranty period has expired.

📞 Need Help?

If you have any questions or concerns regarding your product warranty, don’t hesitate to contact us:

📧 info@alghani.pk
📞 0423-6557789
📱 WhatsApp: 0321-6557789