Privacy Policy
Last Updated: May 2026
AL GHANI Medical & Surgical (“we”, “our”, or “us”) values the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, www.alghani.pk, place an order, contact our team, or interact with our services.
By using our website, you agree to the practices described in this policy.
- Information We Collect
When you visit our website or place an order, we may collect certain information required to process orders, improve customer service, and maintain website functionality.
Personal Information
We may collect:
• Full name
• Phone number
• Email address
• Billing and shipping address
• Company or hospital name (if provided)
• Order and purchase details
Technical & Device Information
When you browse our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Pages visited
• Time zone settings
• Cookies and browsing behavior
This information helps us improve website performance, customer experience, and website security.
- How We Use Your Information
We use customer information for legitimate business and operational purposes, including:
• Processing and delivering orders
• Confirming payments and transactions
• Responding to customer inquiries and support requests
• Sending order updates and delivery information
• Improving website performance and user experience
• Preventing fraudulent or unauthorized activity
• Maintaining internal business records
• Sending promotional offers or updates only when permitted
We do not use customer information for unlawful or misleading purposes.
- Payment Information
Payments on our website are processed through secure payment methods and third-party payment providers.
AL GHANI Medical & Surgical does not store customers’ debit card, credit card, or sensitive banking information on its servers.
- Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve browsing experience and understand website usage.
Cookies may help us:
• Remember customer preferences
• Improve website functionality
• Analyze website traffic and performance
• Enhance shopping experience
Users can disable cookies through browser settings; however, some website features may not function properly after disabling cookies.
- Sharing of Information
We do not sell, rent, or trade customer personal information to third parties.
Information may only be shared when necessary with trusted service providers involved in:
• Order delivery and logistics
• Payment processing
• Website hosting and maintenance
• Customer communication services
These third parties are expected to handle information securely and only for operational purposes.
We may also disclose information if required by applicable law, legal process, or government authorities.
- Data Security
We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, disclosure, or loss.
Security measures include:
• SSL-secured website connection
• Secure hosting environment
• Restricted access to customer information
• Regular monitoring for security risks
While we take appropriate precautions, no online system can guarantee complete security.
- Data Retention
Customer information may be retained for operational, legal, tax, accounting, or customer support purposes.
We only retain information for as long as reasonably necessary to fulfill these purposes.
- Your Rights
Customers may request to:
• Access their personal information
• Correct inaccurate information
• Request deletion of personal data
• Opt out of marketing communications
• Ask questions regarding data handling practices
Requests may be submitted using the contact details provided below.
- Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of third-party platforms separately.
- Children’s Privacy
Our website and services are intended for general business and consumer use and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
- Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or website changes.
Any updates will be published on this page along with the revised “Last Updated” date.
- Contact Information
For questions related to this Privacy Policy or customer data, please contact us:
AL GHANI Medical & Surgical
Plaza No. 60A, Block A
DHA Phase 8 Commercial Area
Lahore, Punjab, Pakistan
Postal Code: 54940
Mobile: +92 423 6557789
WhatsApp: +92 321 6557789
Email: info@alghani.pk